Active World Floors is an owner managed company. Founded by Sam Dube who has extensive experience in wooden flooring, the company has overcome the odds against it and managed to establish itself as home owners’ choice when it comes to wooden floors. After all, we are about transforming your living space into a dream.
Our success comes from our conscious emphasis on quality service and products and customer care.
CUSTOMER CARE DEFINED, BASED ON OUR EXPERIENCE:
Customer satisfaction and delighting our customer is our priority.
We aim at exceeding customer expectations and tracking customer needs on time.
We have to be approachable, accessible, responsive to customer needs and make a strong first impression.
We are committed to quality service.
We know our products and customers.
We treat people with courtesy and respect.
OUR QUALITY POLICY:
• We will offer a defect free service to all our customers.
• We will strive to offer quality products all the time.
• We will fully comprehend the requirements of our jobs and the system that support us.
CUSTOMER CARE POLICY:
• We will put our customers at the center of our activities.
• We will create a service responsive to our customer needs.
• We will treat our customers with respect, courtesy and dignity.
• We provide a helpful, efficient and friendly service.
• We will strive to provide our customers with the highest possible standards of housekeeping and hygiene.
• We will wear uniforms and we will give our names to our customers.
• We are aware of and will assist customers with special needs, e.g. the elderly and the disabled , to move property.
• We will publicize our opening hours and keep our customers informed of any changes.
• We will provide customer care training for all employees.
• We will respond to all mail and phone calls by our customers.
Services Provided
Work Focus