Made a call because looking for a representative to come out to our factory to look at our applications. A lady answered the phone, and mumbled something. I called again, the same lady answered, i asked her to please talk slower and if i was at the right company- Siemens. She was very rude and started talking like i was retarded and i could hear she was very sarcastic. I asked her to put me through to the Flender Power transmission department and she did not know what i was talking about/ I had to explain to her and then she ask if it was for the gearbox department. Another black lady picked up. I explained to her what i needed, she told me to send her a mail about my request and what i wanted. Really.... I then asked her is there really nobody i could talk to, Then she decided, let me take his number and she will get somebody to call the client. I really think both those ladies must get training on how to treat or handle a new client. I really regret calling the company for support.
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