What training and/or membership affiliations do you have that relates to your work?I have hands-on professional experience in IT support and IT administration, including networking, Microsoft 365, Windows, cybersecurity, printers, endpoint support and remote troubleshooting. I also continuously develop my skills through CompTIA Network+ and cybersecurity training.
Describe a recent project that you have completed.I recently worked on improving IT support across a multi-site environment, including remote troubleshooting, network and connectivity issues, endpoint support, Microsoft 365, printers and software problems. I regularly diagnose and resolve issues remotely, reducing the need for on-site visits.
Who are some of your customers and can you provide traceable references?I am currently building my independent client base while bringing professional IT support experience from a business environment. Professional references can be provided upon request where appropriate and with permission.
Do you provide any guarantee of your workmanship and/or services. If yes, please share the details here.Yes. I aim to resolve issues correctly and transparently. If an issue cannot be resolved remotely, I will advise the client before recommending further work or an on-site visit. Guarantees depend on the type of service provided and exclude third-party, hardware or pre-existing faults.