First Freight First Freight lost two of my packages. They just disappeared and First Freight denied ever collecting them. After a long discussion and many phone calls I resorted to showing them CCTV footage of how the specific packages were in fact collected by a First Freight van and driver. Still the First Freight customer service said that it is not their van and not their driver even though the van has their logo and branding on it. I was treated very badly as a client. John Clements from customer service told me off over the phone. I asked for a call transcript and I was told by Gaenor Smith - customer service manager - that they do not record calls. It is a lie because later on it turned out that they do record calls.
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