What training and/or membership affiliations do you have that relates to your work?I am a Computer Science graduate with a diploma in Computer Engineering. I have hands-on experience as a Technical Support Specialist for Microsoft Office and Windows, where I also trained staff. I have worked in multiple PC service centers and as a freelance IT support engineer, teaching computer applications to families, which strengthened my technical and communication skills.
Describe a recent project that you have completed.One of the recent projects I completed, among others, involved providing technical support for Microsoft Office 365 and Windows users. I handled troubleshooting for Outlook, system, network, and printer issues, resolving customer inquiries efficiently with a high satisfaction rate. I guided users step-by-step, reduced repeat issues, and ensured smooth system performance while communicating clearly with both technical and non-technical users.
Who are some of your customers and can you provide traceable references?Yes, I can provide references from previous customers. However, I take client confidentiality seriously and ensure that all customer information is protected. I would need to contact them first to obtain their consent before sharing their details as references.
Do you provide any guarantee of your workmanship and/or services. If yes, please share the details here.Yes, I stand behind the quality of my work and ensure that all tasks are completed accurately and efficiently. I am committed to delivering reliable support and clear communication, and I am always open to feedback and revisions to meet client expectations. My goal is to ensure customer satisfaction by providing timely solutions and maintaining a high standard of service.