What training and/or membership affiliations do you have that relates to your work?At ITPrototype, we continuously invest in upskilling through accredited training platforms focused on IT support, Microsoft solutions, and cybersecurity fundamentals. Our team has completed various vendor-specific training modules and is currently pursuing further certifications in ethical hacking and Microsoft services. Our founder also brings real-world experience from managing complex IT environments in the private security sector, which sharpens our practical knowledge.
Describe a recent project that you have completed.We recently completed a full upgrade and optimization for a small business running outdated desktop systems. The project involved upgrading RAM and storage on five machines, migrating to Microsoft 365, and implementing shared cloud storage to improve team collaboration. The result was faster performance, a more secure workflow, and increased employee productivity. The client now retains us on a monthly support agreement for ongoing maintenance and consulting.
Who are some of your customers and can you provide traceable references?Yes, we work with both individual clients and small businesses across various industries. While we respect client confidentiality, references can be provided upon request for verification purposes. Each reference will be contacted in advance to ensure they are comfortable providing feedback.
Do you provide any guarantee of your workmanship and/or services. If yes, please share the details here.Absolutely. We stand behind the quality of our work with a satisfaction guarantee. If you're not happy with a service we've provided, we'll work to resolve the issue at no additional cost. In addition, any hardware we supply includes manufacturer warranties, and all software installations are done using properly licensed and verifiable software to ensure full compliance and reliability.