Excellent
by Zondani063****046 verified 15 August, 2023
Good day,
Wonderful service, they fixed my TV back lights on site and my TV is back on line again, Thanks to snupit and ts power technologies.
Bad
by Geron072****242 verified 26 April, 2023
This company is fraud and thieves. This company was supposed to fix my TV, how ever they sent technician which he advised that the TV lights were damaged then I paid R2500.00 and another R2000 for them to buy and install new lights, they confirmed that they installed new lights to my surprise the TV only functioned for few weeks, they sent another technician to investigate to our surprise the lights installed were not new as it was confirmed, The owner lies, lies and keep on defrauding me as a customer.
TS Power Technologies Pty Ltd's response
Hi,
We understand your frustration and we sincerely apologize for that, as far as we know, you negotiated with our Technician on site to do the work without our concern, you agreed with Technician to put cheapest TV Backlights and you paid him money that we don't know, The TV went faulty and I sent another Technician to investigate, while to find out that parts were not genuine,
We find it hard when Customers negotiate with our Technicians on site to do the work privately without our concern and its also hard for us to spend on what we didn't receive.
However, we agreed that we gonna order genuine lights from Samsung and Samsung advised that the TV it's out dated, we need to wait atleast two months for another shipment and we agreed on that.
And please note that the first Technician who helped you we terminated his contract due to negotiations with Clients privately.
I will send another Technician again as soon as we received the parts.
Thanks
Kind Regards
TS Power Technologies