I had an old Ratchet that was no longer working properly so i contacted Gedore and reporteg this. the same day a Guy by the name of Denzil contacted me and made arrangements to come and collect the Rathet for repairs. today Denzil came to my work and just gave the ratchet a once over - opened up his toolbox and stripped the ratchet. He replaced all worn parts and handed me a "brand new" Ratchet. During this whole episode, Denzil was absolutely helpful and professional.
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