x

DSL Telecom Somerset West  

Whether you want to get a great internet deal, accelerate business growth with Zoho or enhance business mobility with our phone system, DSL Telecom has a solution for you.
4.1
8 reviews
  • pro verified Pro Verified
  • background checked Background Checked
  • 13 Years in Business
  • 48 Employees

Reviews

Excellent
by Megan083****707 verified 14 April, 2022

I was completely blown away by Natalie van Rooyen, from the DSL support team's, level of service and support.

She carefully listened to my very specific scenario, and went through a very long thread of emails, to properly understand my situation and ensure I was heard.

From there, she went above and beyond to rectify the situation. She could have easily blown me off - as I was already tied into a contract, but she spent hours of her time to ensure I was refunded.

She instantly notified me of any updates related to my query and was always fun and friendly to deal with, even under stressful circumstances.

This illustrates that DSL are fair and truly have their customer's best interest at heart - a rare find in a world of profit-driven large corporates.

I am so glad that I used DSL and feel safe in your hands moving forward!

I highly recommend you use them too!

Excellent
by Lulu072****796 verified 04 December, 2020

I wanna shout out to Andrew McGhee, Erin Middleton and Astin Bacon. Thank you soo much guys for the online service you provided. Am so proud of you guys and so happy to realize there are still folks out there with good sense of work ethics. You guys have been super stars in helping me with my package. Keep going and keep pressing forward. Proudly South African from far away from home.

DSL Telecom's response
Hi Lulu. Thanks for taking the time to leave us this great review. We are very happy that you enjoyed your experience with Andrew, Erin and Astin. Enjoy your Telkom LTE internet connection. Kind regards, DSL Telecom Team.
Excellent
by Daniella021****789 04 December, 2020

Average
by CARMEN060****459 verified 07 July, 2020

so i received my devices as well as my wifi with no problems at all,Talitha and Astin was amazing...however my device a Samsung S20 plus was an OBF (out of box failure) that happened the day i received the device,its been close to almost 7weeks now and i still have not received my new device...the problem is on Telkoms side,my case number is 34305859,now im wondering if im going to wait another 2 months for my new device... and to top it all off i have been debited for a device i did not have or use any data of...also received my next invoice already..with the charges for the device i do not have added on that invoice...i have sent an email to dsl guys regarding being charged for a device i do not have...but i have not received any feedback from them... i am at my wits end..

Bad
by Euphro083****543 verified 08 June, 2020

I signed a contract on the 8th May 2020, today is the 8th June 2020, i haven't received my device. Worse, no one is updating me on what is happening. Nadia Botha is no longer responding to my emails. I am so frustrated right now.

DSL Telecom's response
Hi Euphro, We are gutted when we miss the mark as we always aim to deliver a great experience! Nadia has confirmed that she has communicated to you that your order has been cancelled.
Excellent
by KGOMOTSO073****588 verified 08 May, 2020

I RECEIVE THE BEST SERVICE EVER... I LIKE TO THANK JASMIN LAMPRECHT FOR HER PATIENCE FOR ME TO GET ALL THE DOCUMENTS NEEDED ESPECIALLY IN THIS DIFFICULT TIME... THANK YOU SO MUCH FOR YOUR LOVELY SERVICE ... JOB WELL DONE AND DO NOT DOM IT FOR ME BUT 110% FOR ALL YOUR CUSTOMERS... BEST SERVICE JASMIN LAMPRECHT...

DSL Telecom's response
Florence, we appreciate the kind words! Thank you for sharing your experience with the community. It’s always humbling to hear that our team is providing excellent customer experience! Enjoy your Telkom 20GB LTE! Regards, DSL Telecom Team
Excellent
by Geraldine079****517 verified 10 February, 2020

Firstly, I would like to thank you the absolute best service you provide, at first I was abit concerned due to so many complaints going around in general regarding fake products being sold, connection problems etc, you never pressurized us to make a decision and you showed respect throughout the process. We accepted the Telkom package and we received exactly what you sold us, you were open and honest with no fine printed T&C's - we really do appreciate! At this stage, I don't have any referrals, however should should anyone in the future show any interest, I will gladly put you in contact!

DSL Telecom's response
Hi Geraldine, thank you for the awesome review. We are glad that you are happy with the service you received, looking forward to hearing from you again.
Excellent
by EC081****377 verified 26 August, 2019

I was helped by Talicha Boshoff and there is absolutely nothing I want to change. The service she provided, was absolutely outstanding. She was helpful, friendly and patient at all times. She really went more than just the extra mile to help me. Thank you once again Talicha!

DSL Telecom's response
Hi, We are so grateful for your kind words about our staff and company! Looking forward to hearing from you again.

Have you used this business? Tell others about it with a SNUPIT review!

Write Review

About Us

Since 2009, we've been building a unique service culture to offer more than 15000 customers a better deal on phone systems, internet, mobile and software.

DSL Telecom's focus is on our customers being successful with their technology investments and creating win-win situations for our customers, employees and business partners by being authentic and transparent in every transaction we enter into. Experience customer service the way it should be and connect with DSL Telecom.

We are the largest Vox business partner in South Africa as well as the largest post-paid Telkom dealer in the country and have won numerous industry awards for our achievements. DSL Telecom is also the first and largest ZOHO partner in Sub-Saharan Africa.

Services Provided

Work Focus

Business Hours

MON

08:00TO17:00

TUE

08:00TO17:00

WED

08:00TO17:00

THU

08:00TO17:00

FRI

08:00TO17:00

SAT

Closed

SUN

Closed

Who are some of your customers and can you provide traceable references?

Some of our customers are: High-Fiber (Pty) Ltd - PBX , Gas Bazaar - Telkom LTE, Industrial Steel Fibres - PBX, and Urban Foods - PBX & Liquid Fibre.

ADDRESS
Suite 6a, First Floor, Waterstone Village Office Park, Somerset West - 7130
WEBSITE
https://www.dsltelecom.co.za/ Claim ListingReport Error
Get Started

Quote requests posted by other customers

East London
  • Request for Internet Solutions Providers. - internet solutions
  • Posted By
  • Gulaam B
    066****259
    Gulaa****@
Hillcrest
  • Request for Internet Solutions Providers. - internet solutions
  • Posted By
  • Thulile H
    084****184
    hadeb****@

Would you like to receive quotes from other professionals