Thanks for the great service SOS - machines in great condition, delivered on time!! Thanks - pleasure doing business with you!!
This is a family run operation that has proved itself to me over a long period of time to have extremely high values regarding standards, be that in maintenance, quality of equipment, loyalty to staff and customers as well as always going the extra mile to do the work right first time. As a contractor I cannot have down time due to equipment failure, time costs money. They have a full team of service and maintenance men on standby regardless of day or time who will get me back up and running. If they cannot fix it they swop out in short time and keep me operational. The costs to hire are always competitive and they have their own delivery vehicles which make getting the machines to and from site easy and efficient. I like working with them and recommend them highly.
I contacted SOS for an urgent quote. I send through the required documentation and was promised a quote as soon as the documentation was received. After an hour I contacted them and asked for the quote please as it was urgent and was again promised a quote. After nearly two hours I again contacted them and I indicated that this was not proper client service. It was then explained that they are extremely busy and that they have many quotes to load. I said that I do understand that but can they please then in future just indicate that quotes would take up to two hours, because then me, the client, would not have an expectation of immediate service if they cannot deliver on that. The owner rudely told me then that in that case they would not rent a machine to our company and he put down the phone. Not THAT is pathetic and I would not recommend them.
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