NGC’s Full Service offering is a comprehensive and cost effective telecommunications solution which offers potential customers the option of replacing their existing voice service provider.
Starting in 2004, NGC has rolled out a leading carrier grade IP-based Next Generation Networks (NGN) country wide. NGC offers customers a low cost, high quality IP based telephony solution that integrates seamlessly with traditional PABX’s. Many of South Africa’s top companies use NGC as their telecommunication service provider in order to reduce their monthly telecommunications bill by as much as 40%. These substantial savings are achieved with competitive outbound call rates and lower infrastructure costs.
NGCs Full Service offering allows customers to replace their existing legacy infrastructure with more modern and cost effective IP infrastructure. This ensures that customers are reliably connected to NGCs network at all times. Once connected, customers are able to take full advantage of NGCs competitive outbound call rates to realise substantial savings on their call spend. Complementing the financial savings, NGC provides a solid and reliable technical support structure. NGC has a state of the art Network Operations Centre (NOC) that pro-actively monitors customer lines and the core network. Parameters such as connectivity, capacity and latency are monitored 24/7 Service delivery is key to NGC to ensure a high level of customer satisfaction at all times.
NGC achieves this by operating an internationally recognized helpdesk system which enforces support processes and best practices. Issues are professionally dealt with by NGCs dedicated customer care personnel, who engage with customers to ensure that all issues are handled and resolved efficiently and effectively. NGC strives to be at the forefront of technical innovation. NGCs technical personnel continually develop innovative new products and value added services to improve the value proposition for its customers.
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