FAQ

Our FAQ has the answers to most of your questions

What is Snupit?

Snupit is a revolutionary new online local business directory which brings millions of customers and thousands of businesses together. We enable customers to discover great local businesses in their neighbourhood with all the information required for a customer to decide their next place to purchase from - i.e. photos, reviews, contact information, and special offers.

Who visits Snupit?

Snupit.co.za is used by anyone and everyone who are looking for a business that is able to provide a specific product or service. With more and more South African’s now online, it is proven that 82% of customers who search online, follow up with online action.

How did my business get on your Web site?

Well, in an effort to provide our site users with a comprehensive list of local products and services, Snupit has gathered publicly available business listings across South Africa. We also get business information from our registered site users. If your current details require amendments or enhancements, simply log on to www.snupit.co.za create a free Snupit Account, claim your listing and you can edit your business details .

My business is not listed on your Web site. How can I add it and is there a charge for doing so?

We are glad you asked, as business listings can be easily added at no charge! Standard listings are 100% FREE! Please feel welcome to create a listing profile today! Thereafter, you will be able to add business listings that do not appear on Snupit or take ownership of those that do. You will also be able to upgrade your account with Smart Listing packages! However, Snupit’s free local advertising is a great way to get started. A free listing will get your basic business contact details listed for free on Snupit – South Africa’s No.1 local search engine.

How accurate is the information provided?

Extremely accurate! Snupit believes in triple checking all information provided by companies and businesses. Yes we are reliant on such companies who supply the information but all details, locations and profile are verified through strict processes and procedures before being displayed on our site providing our valued users only the best information possible. We provide detailed information on businesses to enable you to pick the option that most suits your requirements.

Search Concerns & Issues

Why am I not getting any search results?

No worries - just make sure that you've entered a location into the “Where” box e.g. “Sandton”. Location results are based on longitude and latitude, so if we can't figure out the longitude and latitude of your location, we won't be able to provide you with any results.

How can I refine my search?

Snupit’s search results are based on our proprietary algorithm that is designed to return the best results matching your search criteria. Our search engine uses advanced artificial intelligence for the keywords selected to search our Snupit database, looking for relevant and matching keywords. To retrieve a list of the best, most relevant businesses in your area, search for common phrases or words like 'coffee shop', 'restaurant', 'pizza', 'doctor' or 'lawyer.' Using terms that are either too broad or too specific may limit the success of your search. If you cannot find what you are looking for in your location, then Snupit will broaden the search to the nearest available region to suit your needs.

Does Snupit cater for every single region, product and service? Can I find a Gym in Upington or Pizza in Clifton?

Generally yes! Our team has gone to great lengths to make sure that every region is catered for and that all major industries and business brands are covered. We also make sure that our database is current and most importantly relevant. Looking for contractors to maintain your home, dentists in your area, household appliances or anything you wish? Your search ends here! Snupit helps you find whatever you need, in quick time! Try it . . . its South Africa’s best, latest and most up to date free business directory.

Exactly what information does each search result entail?

Listings contain detailed, trustworthy information to enable you to choose the business that most suits your requirements. Each business listing features the business's contact information, a detailed map of the business location, helpful user reviews and photos.

How to Manage My Listing

My business is in the directory, but the information is incorrect. What do I do?

Fear not! You are the best source of information about your business or company. Create a Snupit account via our user-friendly registration process and you will be able to make the necessary changes. Snupit accounts are indeed free! We want our users and subscribers to be able to update their listings so that they can offer their potential customers the most accurate and relevant information possible. Once you've set up an account, you will be able to modify and enhance your listing at any time. You can also give us a call at our premises and we will gladly assist you in correcting wrong information.

I need to update my listing. How can I change my business information?

Simply sign in to your account. If you do not already have a Snupit account, it takes less than a minute to create one. Once you are logged in, simply choose the listing you wish to update. Any changes made to your standard listing will be updated as soon as possible. You can make changes to your Smart Listing package by editing your package details or by contacting our sales team. Please note that your advertising fee will change with adjustments to your Smart Listing package.

What happens after I list my business?

All business listings placed on www.snupit.co.za need to be approved by our admin team and generally take up to 24 to 48 hours to process and activate. We check your business listing for aspects such as spelling errors, website name, relevant contact information, correct location and if it meets our terms and conditions. If our team spots an error we will generally correct it for you. If we cannot correct it, you will receive an email, SMS or phone call to let you know what needs fixing before we can approve your listing. Moderation generally takes place between 8am and 4pm, Monday to Friday.

How to Make My Business Easy to Find

I want more people to find my business. What can I do?

No problem! Snupit provides multiple platforms and solutions to assist companies in improving their online business directory listings. The most effective method is to subscribe to our Smart Listing Advertising package. A Smart Listing brings your business to the attention of users looking for goods and services in their local area. Smart Listings are prominently highlighted and appear at the top of the search results above the standard and free listings, increasing the visibility of your business’s entry in the directory.

What is the difference between a Standard and a Smart Listing?

Every user has the opportunity to take advantage of a free Snupit standard listing. A free listing will give you free local advertising, may help you generate a supply of high quality sales leads, and will help you compete. However, to receive preferred placement and be more visible, you will need to sign up for a Smart Listing package, which is available for a low monthly fee. Subscription to a Snupit listing package is either by monthly or annual payment.

What happens if I want to target outside of my local area?

We have that covered! Our Smart Listing advertising packages are sold by city, region and national. Contact our sales team and they will send you a quotation tailored to your specific target areas and markets.

Why should I subscribe to a Snupit listing package?

Thanks for asking! As a business, you can reach a targeted customer base anytime, anywhere using our simple and cost-effective online marketing service. Snupit is South Africa’s fastest growing search engine for customers to find local businesses in their neighbourhoods. More and more people search online before purchasing a product or service. By advertising your business on Snupit, you are guaranteed to attract more customers and enjoy better business leads. With over 2 million people searching on Snupit.co.za, we’ll put your business where everyone’s looking.

How Do Snupit’s Smart Listing Advertising Charges Work?

How do I pay for a Smart Listing Advertising package?

Easy! Payment for a Smart Listing package or advertising can be made by monthly debit order, credit card or direct deposit. There are NO contracts and subscriptions can be cancelled by 14 days written notice.

Settlement by Direct or Electronic Payment. Kindly make any such payments to our Bank Account at:

BANK: ABSA
BRANCH CODE: 632-005
ACCOUNT NUMBER: 40-8156-2154
ACCOUNT HOLDER: SNUPIT
ACCOUNT TYPE: Cheque

Quote your Snupit Number or Company Name and fax proof of payment to (033) 3865576 or email to billing@snupit.co.za.

How will I be billed?

If you have chosen to upgrade your listing to one of our Smart Packages, you will be provided with the choice of either annual or monthly payment. Subscribers will be emailed their bills.

How do I cancel my Smart Listing?

Kindly contact our Snupit support team to cancel the relevant listing or revert to a free one. Please note that you may be asked to provide your credit card number again to ensure that we can efficiently process any relevant credit. Kindly take note that you will be billed pro-rata for the number of days utilized for a Smart Listing during the billing cycle that is being cancelled.

My business no longer exists. How do I remove it from Snupit?

Simple! If you would like to have your business listing removed from Snupit, kindly contact our support team and one of our friendly staff members will be more than willing to assist you.

My Account Information

How can I change my account information?

Kindly log in to your account to make necessary edits. If you experience any trouble implementing these changes, then kindly contact our Snupit support team and we will gladly assist you.

How do I activate my account?

If you've identified a listing that is a business you own or manage, set up a Snupit account to take ownership of that specific listing. There is no charge for this service. Alternatively, you can contact our offices and we will help you with the necessary activation or advise you on upgrading a specific account. If you are a new business being listed for the first time then simply register your details on the website and allow the Snupit team to verify and double-check the profile before we can activate the account.

Can I manage multiple listings in one account?

Yes indeed! Your Snupit account is a one-stop-shop to manage all businesses that you have listed on the Snupit website.

I've forgotten my password. What do I do?

If you've forgotten your password, click the ‘forgot password’ link and enter either your email or cell number and the password will be immediately sent to you.

User Reviews

What should I review on Snupit?

Any local business, service or company product can be reviewed on Snupit. Kindly remember to refer to our guidelines on “How To Review A Company” and our “Terms & Conditions” before submitting a review.

What if I had a bad experience? Can I say something negative?

Yes, please feel free to do so! Here at Snupit, we like to hear about the good, the bad, and even the ugly. Be sure to include all relevant facts and details. Exercise your freedom of speech but be aware of the legal consequences of posting misleading information.

Do I get a freebie in exchange for my review?

Of course you do! Submit only 20 reviews and get a shopping mall voucher, easy as that! Click here for more information.

Do reviews ever get removed?

It depends! Our Support team may remove a review if it violates our “Terms & Conditions” or “Guidelines”, or a reviewer may remove a review of their own accord. Snupit implores all reviewers to enjoy their experience but we do however reserve the right to either display or refuse a rating at any time or for any business, depending on the nature of the review.

Will Snupit remove bad reviews if a business pays for sponsorship?

Simply put . . . No! Companies cannot pay us to remove bad reviews as this will go against the very nature of our business. Snupit believes in honesty, integrity and fair play at all times.

Profile

How do I verify my Snupit account?

Once you've filled in your registration details, you will receive an email or sms with your password so that you can log in and enjoy searching for your required product or service. If you are a business that wants to take ownership of a listing then simply register an account or contact our Snupit team to claim the listing.

How do I change my basic account information?

To edit your profile or to change your account preferences, simply log in to your account with the correct username and password and viola! Account profiles are easily editable via a user-friendly process.

Privacy

What does Snupit do with my personal information?

We take the privacy of our Snupit users very seriously and we hate spam even more than you do. Please take the time to review our Privacy Policy so you can see exactly what we do with your personal information. If you receive spam messages from another Snupit member or if you receive a message that is harassing, abusive, or contains a violation of our “Terms & Conditions”, please contact our customer services team to report it immediately.

Legal

I'm not happy with what consumers are saying about me on Snupit - should I get my lawyer involved?

We do love lawyers (cough cough) but you may want to consider a few points: Firstly, beware of the so-called “Streisand Effect”, which can quickly turn a manageable customer service problem into a disaster. Lawyers love to draft scary letters – we have all been through that haven’t we? However, far from being cowed, recipients will sometimes go public with them as a warning to others not to patronize your business.

Second, beware of lawyers who are quick to file lawsuits without telling their clients that it can cost them dearly – surely you don’t want to waste millions because of one isolated review.

Lastly, take a step back and relax: if you find yourself insisting that a review is obviously untrue, there's every reason to think that your customers will draw the same conclusion as you.

Please take note that Snupit has strict controls in place for verifying reviews before they get placed on to our site. We will not publish just any review without it being checked, authenticated and approved! Snupit wants both buyer and seller to benefit.